Terms and Conditions

ISABELA JEWELLERY

Each piece of Isabela Jewellery is hand-crafted in our family run studio and all pieces are individually made to order.

Ordering couldn’t be simpler, you can use our online shop or call us on 07944 231360. Your order will normally be dispatched within 2-3 weeks from date of order, but at busy periods please order well in advance and allow extra time to ensure delivery before your required date.

All jewellery is Hallmarked at The Edinburgh Assay Office as required by UK Hallmarking law.

Isabela Jewellery is individually packaged in custom made Isabela Jewellery boxes.

When your order is ready for dispatch, all jewellery will be packaged securely and sent by insured post which will require a signature on delivery.

DIVINE FEMININE ESSENCE SPRAYS

All Divine Feminine Essences contain water, vodka and a blend of essential oils. Individual ingredients are listed on each bottle label.

Avoid contact with eyes and skin. If on skin wash thoroughly with soap and water and seek medical attention if concerned.

For external use only. Do NOT consume.

SESSIONS

All sessions take place via zoom unless otherwise stated. You will receive a zoom invite by email the day before your session is due to take place.

Returns

If you are not entirely satisfied with your order, please contact us in the first instance.

Items may be returned in their original packaging within 14 days of receipt, with the exception of custom orders and bespoke pieces of jewellery, where we operate a no returns policy.

You will be responsible for paying the return postage costs - it is recommended that you use Royal Mail Special Delivery or an alternative insured and tracked service, otherwise there is no guarantee that we will receive it and we cannot be held responsible for items lost in transit. Once the items are received back in their original packaging and in perfect condition, you will then be issued with an exchange or refund.

All sessions are non-refundable.

Delivery

All jewellery items are sent insured, tracked and signed for via Royal Mail. Please select Special Delivery at the checkout. Once an item is dispatched, a tracking number will be sent to you.

All other physical products that require postage will be sent via the delivery method you have chosen at checkout.

Rest of the world

All items will be sent via Royal Mail insured and signed for. Where possible tracking will also be requested.

Delivery costs are displayed at the checkout.